COVID-19 Business Update
In accordance with the CDC, we at NP Tux are taking steps to protect the safety of our employees and the community, as well as serve our customers, while we modify our business to work through the current COVID-19 situation. The information below will help you modify your plans and ensure your suit or tuxedo is ready for your wedding or event.
DON'T CANCEL. YOU CAN RESCHEDULE YOUR EVENT WITH NO PENTALTY.
We know this is a stressful time full of uncertainty around your wedding and the gathering of your friends and family. We want to be one less thing to worry about right now. Don't cancel your rental, simply postpone. There will be no additional charges or fees to reschedule or postpone your event. To change your event date, simply call or email us. You will also need to contact your wedding party to communicate changes and new event details.
If you are a member an event and cannot attend and need to cancel, please contact us and we can confirm details with the bride or groom and process any refunds required. Please be patient as all changes to any event member status must be confirmed with the bride or groom.
RENT WITH CONFIDENCE
You may have questions about our cleaning and sanitization process. All of our garments are professionally cleaned by our suppliers. Each item is manually inspected and placed into a specific cleaning process dedicated to its material fibers.
IF YOU HAVE TO CANCEL
If there are circumstances out of your control and you must cancel, we understand. During this time we have limited resources working and it will take time to process refunds. The good news, things may changes by then and you can simply change your cancellation to a reschedule and keep your rental. Please note, if you have to cancel your event, there will be a $75 per tux fee because of the fees accrued by our suppliers.
TUX MEASURING EVENT
During this time, the health and safety of our customers and employees are our top priority. We have put requirements in place in accordance with the CDC to make sure we are doing our part in flattening the curve of the virus with 2 simple requests.
1.) we require everyone to wear a mask.
2.) we allow 6 people at a time in our office. The overflow of people can browse in the gorgeous showroom of The Diamond Galleria.
We truly appreciate everyone's understanding during this difficult time. We will do everything we can to make your entire experience as easy as possible.
The NP Tux Team